Refund Policy

Last updated: 27 September 2026

Cancelling a booked day

Cancel with at least 48 hours' notice and there's no charge.

Work already delivered

Days already worked are non-refundable, whether or not the desired outcome was reached. This reflects the time and expertise delivered, not a guaranteed result.

Prepaid, unused days

If you've prepaid for days that haven't been delivered and we agree to cancel or reduce the engagement, the unused portion is refunded within 14 days, to the original payment method.

How to request a refund

Email valentin.yeo@gmail.com with your invoice reference and the reason for the request. Refunds are processed via the original payment method (bank transfer or Wise card payment).